Terms and Conditions
Removal Van Bermondsey Terms and Conditions
These Terms and Conditions set out the basis on which Removal Van Bermondsey provides removal, transport and related services to you. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions:
1.1 "Company" means Removal Van Bermondsey, the provider of the removal and transport services.
1.2 "Customer" means the person, firm or organisation requesting the services of the Company.
1.3 "Services" means any removal, transport, loading, unloading, packing, unpacking, storage or related services provided by the Company.
1.4 "Goods" means any personal belongings, furniture, equipment or other items that are the subject of the Services.
1.5 "Service Area" means the locations in which the Company operates, including Bermondsey and surrounding areas within the United Kingdom.
2. Booking Process
2.1 Bookings may be made by the Customer via the Company’s accepted communication methods, such as online forms or written confirmation channels made available by the Company from time to time.
2.2 When requesting a quotation, the Customer must provide accurate and complete information, including but not limited to the collection and delivery addresses, access details, dates and times required, the nature and approximate volume or list of Goods, and any special handling requirements.
2.3 Any quotation provided by the Company is based on the information supplied by the Customer and is not binding until the booking is confirmed in writing by the Company. The Company reserves the right to amend or withdraw a quotation if the information provided is incomplete, inaccurate or has changed.
2.4 A booking is only confirmed when the Company has issued written confirmation and, where required, has received any applicable deposit or advance payment.
2.5 The Customer is responsible for checking that all details in the booking confirmation are correct and must notify the Company promptly of any errors or changes.
3. Services and Access
3.1 The Company will provide the Services with reasonable care and skill and will use suitably equipped vehicles and staff appropriate for the job as reasonably determined by the Company.
3.2 It is the Customer’s responsibility to ensure that the Company has suitable and safe access at both the collection and delivery addresses, including adequate parking for the vehicle and clear routes for moving Goods.
3.3 Any restrictions on access, such as narrow roads, low bridges, parking limitations, stair-only access, lifts, congestion charges, or permit requirements, must be disclosed to the Company at the time of booking.
3.4 If access is more difficult or time-consuming than reasonably anticipated from the information given at the time of booking, the Company may adjust the price to reflect the additional time, labour or costs incurred.
3.5 The Company reserves the right to refuse to handle any item that, in its reasonable opinion, is unsafe, illegal, excessively heavy, or likely to cause damage to property, vehicles or personnel.
4. Customer Responsibilities
4.1 The Customer is responsible for proper packing of Goods unless the Company has specifically agreed to provide packing services.
4.2 The Customer must ensure that all Goods are ready for transport at the agreed time, with fragile, valuable or delicate items suitably protected and clearly identified.
4.3 The Customer is responsible for securing all necessary permissions, permits or approvals for parking and access at both collection and delivery locations.
4.4 The Customer must be present, or must ensure that an authorised representative is present, at both the collection and delivery addresses to provide access, give instructions and sign any relevant documentation.
4.5 The Customer must not request the transport of any items that are prohibited, hazardous, illegal or otherwise restricted under UK law or regulations.
5. Payments and Charges
5.1 The price for the Services will be as stated in the confirmed quotation, subject to any variations described in these Terms and Conditions.
5.2 The Company may require full payment in advance or a deposit upon confirmation of the booking. Any balance will be payable in accordance with the payment terms notified to the Customer.
5.3 Payment must be made using the methods accepted by the Company. The Company may refuse to commence or continue the Services if payment has not been received in accordance with the agreed terms.
5.4 Additional charges may apply if:
(a) the move takes longer than reasonably estimated due to circumstances beyond the Company’s control or due to incomplete or inaccurate information provided by the Customer;
(b) additional services are requested or required on the day, including but not limited to extra packing, dismantling or reassembly of furniture, waiting time or additional collection or delivery points;
(c) there are parking fees, tolls, congestion charges, low emission zone charges or other similar costs incurred during the performance of the Services.
5.5 All prices and charges are exclusive of any applicable taxes unless expressly stated otherwise. The Customer is responsible for any taxes or charges levied by authorities in relation to the Services.
6. Cancellations and Amendments
6.1 If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as soon as possible using the same communication channels used for the booking or as otherwise notified by the Company.
6.2 The Company may apply cancellation charges as follows, unless otherwise agreed in writing:
(a) cancellation more than 7 days before the scheduled date: no cancellation fee, and any deposit may be refunded at the Company’s discretion;
(b) cancellation between 3 and 7 days before the scheduled date: the Company may retain up to 50 percent of the quoted price or deposit, whichever is greater;
(c) cancellation less than 3 days before the scheduled date or on the day of the move: the Company may charge up to 100 percent of the quoted price.
6.3 If the Customer wishes to change the date, time or scope of the Services, the Company will make reasonable efforts to accommodate the request but cannot guarantee availability. Changes may result in revised pricing.
6.4 The Company reserves the right to cancel or suspend the Services at any time if:
(a) the Customer has not complied with these Terms and Conditions;
(b) the Company reasonably believes that it would be unsafe or unlawful to continue.
6.5 If the Company cancels the Services for reasons not attributable to the Customer, the Customer will be entitled to a refund of any amounts paid for Services not yet performed, but the Company will have no further liability.
7. Liability and Insurance
7.1 The Company will take reasonable care when handling and transporting Goods, but the Customer acknowledges that some risk of loss or damage is inherent in removal and transport services.
7.2 The Company’s liability for loss of or damage to Goods, howsoever caused, shall be limited to a reasonable amount per job as determined by the Company from time to time, unless a higher level of cover has been expressly agreed in writing and any additional premium has been paid by the Customer.
7.3 The Company will not be liable for:
(a) loss or damage arising from faulty or inadequate packing by the Customer;
(b) damage to items that are inherently fragile or defective, including but not limited to glass, china, artwork, electronics and antiques, unless the Company has packed these items itself and such damage is clearly attributable to the Company’s negligence;
(c) loss of or damage to valuables such as jewellery, cash, important documents, precious metals or stones, collections or items of exceptional value, unless these items have been declared in writing, accepted by the Company and specific arrangements and charges have been agreed;
(d) indirect or consequential loss, including but not limited to loss of profit, loss of use, loss of opportunity or emotional distress.
7.4 The Customer is strongly advised to arrange suitable insurance cover for Goods in transit and for any consequential losses. The Company may offer or suggest certain insurance options, but the Customer remains responsible for ensuring that cover is adequate.
7.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and in any event within 7 days of completion of the Services. The Customer must provide reasonable evidence of the loss or damage and allow the Company a reasonable opportunity to inspect the Goods and investigate the circumstances.
8. Exclusions and Limitations
8.1 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.
8.2 Subject to clause 8.1, the Company’s total liability to the Customer in respect of any claim arising out of or in connection with the Services, whether in contract, tort, negligence or otherwise, shall be limited to the amount paid by the Customer for the specific Services giving rise to the claim or such other amount as the Company may specify in its insurance arrangements.
9. Waste, Disposal and Environmental Regulations
9.1 The Company operates in accordance with applicable UK waste and environmental regulations relevant to its activities.
9.2 The Company is not a general waste carrier unless this has been expressly agreed as part of the Services. The Customer must not include general household waste, builders’ rubble, hazardous materials or any items requiring special disposal within the Goods unless the Company has agreed in advance and any additional charges have been accepted.
9.3 Prohibited items include, but are not limited to:
(a) explosives, firearms, ammunition or weapons;
(b) flammable or combustible materials, including petrol, diesel, gas cylinders, lighter fluid, paint thinners or similar substances;
(c) chemicals, solvents, toxic or corrosive substances;
(d) clinical or biological waste, including syringes or medical samples;
(e) asbestos, radioactive materials or other hazardous waste as defined under UK law.
9.4 If the Company discovers that any prohibited or hazardous items have been included without prior agreement, it may refuse to transport them, may return them to the Customer, or may arrange for their safe disposal at the Customer’s expense.
9.5 The Customer is responsible for any fines, penalties or costs incurred by the Company as a result of incorrect, unlawful or unsafe disposal of waste where such issues arise from the Customer’s instructions or failure to disclose relevant information.
10. Delays and Events Beyond Control
10.1 The Company will make reasonable efforts to carry out the Services on the agreed date and time, but timings are estimates only and not guaranteed unless explicitly confirmed as such in writing.
10.2 The Company shall not be liable for any delay or failure to perform the Services where such delay or failure is caused by an event beyond its reasonable control. This may include, but is not limited to, severe weather, adverse traffic conditions, breakdowns, accidents, strikes, road closures, acts of government, public emergencies or other unforeseen circumstances.
10.3 In the event of delay due to circumstances beyond the Company’s control, the Company will take reasonable steps to inform the Customer as soon as practicable and will seek to rearrange the Services where necessary.
11. Complaints
11.1 If the Customer has any concerns or complaints regarding the Services, the Customer should raise them with the Company as soon as possible so that the Company has an opportunity to address them.
11.2 The Company will investigate complaints in a fair and timely manner and will communicate its findings and any proposed resolution to the Customer.
12. Data Protection and Privacy
12.1 The Company will collect and process personal data provided by the Customer for the purposes of administering bookings, providing the Services and complying with its legal obligations.
12.2 The Company will take reasonable steps to protect personal data and will not share it with third parties except where necessary for the performance of the Services, for legal or regulatory reasons, or with the Customer’s consent.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or with the Services shall be governed by and construed in accordance with the laws of England and Wales.
13.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
14. General Provisions
14.1 If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.
14.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
14.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior agreements, understandings or arrangements, whether written or oral.
14.4 The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract all or part of the Services, provided that this does not materially affect the Customer’s rights.
14.5 The headings in these Terms and Conditions are for convenience only and shall not affect their interpretation.
By confirming a booking with Removal Van Bermondsey, the Customer acknowledges that they have read, understood and agreed to these Terms and Conditions.